TABLE OF CONTENTS

• Overview
• Payment profile
• Payment method
  • By Card
  • By Bank Transfer
• Invoice History
• Invoice Cycle and Commission
  • Important notice

Overview

When you claim your hotel, we will ask you to fill in the payment profile and select your preferred payment method as the last step. You can also update your payment profile and the payment method at a later stage.

Payment Profile

In the payment profile step, Country and Currency are fields that can only be set up once and cannot be changed again. You need to pay special attention to them and ensure they are accurate.

We currently support 250 ISO countries and 4 currencies: United States Dolla, Euro, Japanese Yen, and British Pound Sterling. Billing country will be used to calculate the tax of your payment. The currency you choose will decide which DerbySoft billing entity will issue the invoice.

The platform will auto-fill the business name and address information based on your hotel profile, but feel free to make adjustments as needed. The fields will be shown in your invoice eventually as below example:

Payment Method

You can choose to either pay by card or bank transfer. 

By Card

We accept Visa, Mastercard, American Express, Discover, Diners Club, and China UnionPay payments from customers worldwide.

If you choose to pay by card, we will trigger an automated charge at the end of an invoice cycle. A paid receipt and invoice will be sent to the email address set up on your billing profile. If the auto charge fails, we will send you an email notification to ask you to update your payment method. 

By Bank Transfer

If you choose to pay by bank transfer, you will receive an email with a payment link as below, you can click on the Pay this invoice button and will be redirected to a page with our bank account details.

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Note:
If an invoice has already been generated, changing the payment method will not apply to the current invoice; it will still be paid using the previous method.

Invoice History

All the paid and unpaid invoices can be found in the Payment section of the platform.

You can check the invoice number, payment status, amount of the invoice, the commission percentage as well as the due date of the invoice. You can also Download PDFs for later use.

Invoice Cycle and Commission

We only charge the commission on the Stayed Bookings with no cancellation using your set-up commission rate. Once bookings are made by guests, you are able to do a reconciliation for each booking in the Bookings section. 

Commission amount = Bookings with “Stayed” status * Commission rate.

Please refer to the detailed steps in the User Guide of Bookings. And, refer to this example case to understand the invoice cycle:

Note:
Your new bookings should be reconciled starting from the check-in date until the 5th of the month following the check-out date. Please ensure timely reconciliation to avoid automatic reconciliation of any bookings within this timeframe as Stayed.

Important notice

Scenario	Visual Guide
You have a new invoice pending payment
If you have an overdue payment, all the services will be temporarily suspended.
In both scenarios, you can click on the Pay Now button to complete the payment. Or you can go to the Invoice History to check the details and complete the payment.

Note:
After paying a late invoice, remember that not all services will be activated right away. Some services may take a bit of time to become active. To ensure smooth service activation, please make payments as soon as possible.

We hope the above information can help you manage your Ads smoothly. If you have any other questions, please feel free to contact our customer service team.